Campus Relationship Management

Purpose:
To provide the overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction.

Objectives:

• Order taking/ensure delivery in time
• Complaints handling
• Guidance for NWAs
• Training to CROs
• To supervise, maintain and support the organization’s campuses and their relationship management.
• Manage the operations of all Campuses.
• Manage to recovery of outstanding. (Franchise Fee, Royalty and supplies)Follow up for issues and complaints.
• Working with CRM team in ensuring the accurate communication of objectives of company .
• Training to campus staff and CROs.
• Organize events and training of campuses.
• Make available myself for visits.
• Ensure recovery in time